Managed Services
Reliable support for business-critical platforms.
Finsol provides managed services for cards and payments platforms, healthcare systems, data and reporting platforms and enterprise applications — helping clients run, support, stabilize and continuously improve technology operations through structured support, SLA discipline and governance.
L1/L2/L3 support with SLA discipline, governance and domain-led delivery across critical platforms.
Give critical systems clear ownership.
Business-critical systems need more than occasional support. They need clear ownership, disciplined response, domain understanding, issue tracking, SLA visibility, and continuous improvement. Finsol's managed services model helps clients run critical systems with structured support, defined escalation, service governance, and continuous improvement.
Production issues
Production issues affecting business users and customers.
No clear ownership
Lack of structured ownership for incidents and service requests.
Key-person dependency
Dependency on key individuals for support and issue resolution.
Slow triage & closure
Delays in triage, escalation, root-cause analysis, and closure.
Poor SLA visibility
Poor visibility into ticket ageing, SLA status, and recurring issues.
Weak release & change support
Weak release, change, and environment support.
BAU drag on delivery
Engineering teams spending too much time on BAU instead of planned delivery.
Domain-led support across your platforms.
Cards & Payments Platforms
Application support, transaction issue analysis, operational support, reconciliation support, release support, and platform-adjacent services.
Healthcare Applications
Support for HMS, lab, pharmacy, billing, reporting, user operations, and customer support workflows.
Enterprise Applications
Application support, integrations, reports, batch jobs, user issues, operational workflows, and environment coordination.
Data & Reporting Platforms
Dashboard support, report issue analysis, data checks, ETL or batch monitoring, report availability support, and reporting governance.
Cloud / Environment Coordination
Environment support, deployment coordination, monitoring coordination, and cloud or vendor coordination based on agreed scope.
Release & Testing Support
Regression validation, release verification, test execution support, and automation maintenance where required as part of application or release support scope.
From onboarding to continuous improvement.
Less operational pressure, more control.
- Reduced internal support burden
- Faster issue triage and structured escalation
- Better visibility into incidents, requests, and SLA status
- Reduced dependency on individual resources
- Improved production support discipline
- Stronger release, change, and environment support
- Continuous improvement through recurring issue analysis
- Better user satisfaction and operational continuity
Actual impact depends on application complexity, support scope, SLA model, ticket volumes, support hours, integration landscape, knowledge transition quality, and client-side coordination.
From user assistance to code-level fixes.
L1 Support
User assistance, ticket logging, initial triage, basic issue handling, coordination, and status communication.
L2 Support
Functional/application analysis, configuration checks, data validation, workflow support, issue resolution, and user guidance.
L3 Support
Technical analysis, bug fixes, integration support, code-level investigation, enhancements, and release support.
Support levels may be combined or separated based on the client's operating model, existing support team, application complexity, and SLA expectations.
Visibility into support performance.
Finsol's managed services model includes structured reporting and review mechanisms so clients have visibility into support performance, recurring issues, SLA adherence, and improvement areas.
SLA and ticket ageing reports
Incident and service request summary
RCA summaries for major incidents
Recurring issue analysis
Change and release support reports
Monthly service review meetings
Escalation matrix and ownership mapping
Knowledge base updates
Continuous improvement backlog
Support the way that fits you.
How clients can work with Finsol — adapted to application complexity, support scope, SLA model and existing support teams. Support levels (L1/L2/L3) can be combined or separated based on your operating model.
Dedicated Managed Services Team
Committed support capacity, defined ownership and agreed SLA coverage.
Shared Support Model
Flexible support coverage for lower-volume environments.
L2 / L3 Application Support
Functional or technical ownership for clients who already have L1 support.
Production Support & Hypercare
Post-go-live stabilization, migration support or release transition support.
Application Maintenance & Enhancements
Planned fixes, minor enhancements, regulatory update support and continuous improvements.
Long-Term Support Partner
Continuous application support, governance, improvement planning and release support.
Service levels, support hours, SLA targets, and outcome indicators depend on agreed scope and are calibrated with each client during onboarding.
Questions, before you decide.
Finsol can provide business-hours, extended-hours, or 24x7 support based on agreed scope, SLA, application criticality, ticket volume, and support model.
Finsol can support L1, L2, and L3 services depending on the engagement model, including user support, application support, technical analysis, bug fixes, and release support.
Yes. Finsol supports production applications with structured incident handling, escalation, issue tracking, reporting, and governance.
Yes. SLA models can be defined based on priority, severity, support hours, ticket volumes, business criticality, and client-side responsibilities.
Yes. Finsol can support change requests, release validation, deployment coordination, regression support, and post-release monitoring based on agreed scope.
Yes. Finsol can identify recurring issues, process gaps, automation opportunities, performance improvements, and documentation needs as part of the managed services model.
Ready to improve support ownership and operational visibility?
Let's design a managed services model that fits your applications, users, SLAs and business priorities.